Refund policy

Refund & Return Policy

At GlassSkin, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

* The item must be unused, unopened, and in its original packaging.

* The product must be in the same condition that you received it.

* Proof of purchase is required.

For hygiene and safety reasons, we cannot accept returns on opened or used skincare or cosmetic products.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

* Your order number

* Photos of the product and packaging

* A brief description of the issue

We will review your request and provide a replacement or refund if approved.

Refunds

Once your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing time may vary depending on your payment provider.

Non-Refundable Items

The following items are not eligible for return or refund:

* Opened or used skincare products

* Gift cards

* Clearance or final sale items

* Products damaged due to misuse

Order Cancellation

Orders may be cancelled within 12 hours of purchase.

After this period, orders may already be processed or shipped and cannot be cancelled.

Return Shipping

If the return is due to our error (wrong or defective item), we will cover the return shipping costs.

For all other returns, the customer is responsible for return shipping costs.

Contact Us

If you have any questions regarding returns or refunds, please contact us through our Contact page or by email.